Contact Us
We'd love to hear from you. Whether you found a bug, have a suggestion, or just want to say hello, we're here to help.
What Can We Help With?
- Technical Support: Experiencing an issue with a specific tool or page? Describe the problem and we'll investigate promptly.
- Feature Requests: Have an idea for a new tool or an improvement to an existing one? We build tools based on user suggestions.
- Bug Reports: Found something that isn't working correctly? Include the tool name, browser, and steps to reproduce so we can fix it quickly.
- Business Inquiries: Interested in partnerships, advertising, or custom tool development? Let's discuss how we can work together.
- General Feedback: Your thoughts help us make Knexio better. All constructive feedback is appreciated and reviewed.
How to Reach Us
For the fastest response, send us an email at [email protected]. Please include relevant details such as:
- The specific tool or page you're referencing
- Your browser name and version (e.g., Chrome 120, Safari 17)
- A clear description of the issue or suggestion
- For bug reports: steps to reproduce the problem
We read every message and typically respond within 24–48 hours during business days.
Before You Send
If you are reporting a calculator result, tool output, or guide issue, include a sample input and the result you expected. This helps us reproduce the issue instead of guessing from a screenshot alone.
For privacy, avoid sending passwords, private documents, account numbers, or payment details. If a tool behaves unexpectedly with sensitive content, describe the type of input in general terms and we will help you narrow it down safely.
How We Use Feedback
We use support emails to fix broken pages, improve confusing instructions, prioritize new tools, and update older guides when services change. We do not sell contact messages, and we do not use support requests to build marketing lists.
When a report affects many users, we may update the relevant page directly so the fix helps everyone. For individual questions, we reply by email with the clearest next step we can provide.
Frequently Asked Questions
Are all tools really free?
Yes! Every tool on Knexio is completely free to use. There are no premium tiers, hidden fees, or registration requirements.
Do you store any data I enter?
No. All tool processing happens entirely in your browser using client-side JavaScript. We never upload, store, or share any content you enter.
Can I suggest a new tool?
Absolutely. Email us your idea and we'll evaluate it. Many of our tools were built based on user suggestions.
How do I report a bug?
Email us with the tool name, a description of the issue, and what browser you're using. We appreciate detailed bug reports!
Do you offer custom tool development?
For business inquiries and custom development projects, please reach out via email and we'll discuss your requirements.